Website chat that answers questions and captures the lead.
We build focused AI chat assistants around your approved services, policies and enquiry process, with a clear route to a person when needed.
Useful answers from approved information
The assistant uses a controlled business knowledge base instead of guessing. We organise services, common questions, locations and policies so responses stay relevant.
- Answers routine customer questions
- Captures names, contact details and enquiry context
- Routes leads to email, CRM or booking
- Escalates requests outside its scope
Designed around the enquiry
The chat flow asks only what the team needs to respond well. It avoids long conversations when a call, quote request or booking is the better next step.
Reviewed after launch
Real conversations show which questions customers ask and where the knowledge needs improvement. We use those patterns to refine answers and conversion paths.
Frequently asked questions
Can the chatbot use my existing website information?
Yes. We can prepare an approved knowledge base from accurate website content and information supplied by the business.
Can it collect customer details?
Yes. The assistant can collect agreed fields and pass them into an email, CRM or booking workflow.
Can it be added to an existing website?
In many cases, yes. The exact setup depends on the website platform and the chosen chat provider.
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